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YOUR GUIDE TO OUR PARADISE

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General Informations

About JustGoHappy
Why is there an age limit?
How does it work?
Are flights included?
What’s included?
What’s not included?

Booking Your Trip

How do I book a trip?
Optional Trip Add-Ons
Booking Deposit
Making Payments
Payments Plan
Vouchers and Discounts
Can I combine my trip with another of your trips?
Do you do custom trips?

Before You Travel

When is my trip confirmed?
What are the documentation requirements?
What are the visa requirements?
Who is the Tour Director?
What kind of luggage should I bring?
Can I meet my fellow travelers prior to the trip?
When will I receive information about the trip?

Travel Insurance & Cancellations

Do I need Travel Insurance?
Do you sell Travel Insurance?
How do I cancel a trip?
Can I move my trip to a new date?

On Your Trip

Where does my trip start?
How do I find my Tour Director?
What happens in the Welcome Meeting?
I’m arriving late to the first day, is it okay?
Are airport transfers included?
Can I see a list of hotels we are staying at?
Can I have a room to myself?
Will there be wifi at my accommodation?
How can I stay online during my trip?
Is breakfast included?
How much spending money do I need?
How do I pay for Optional Activities?
I have an issue with my travel companions
I have an issue with my Tour Director
Safety Guidelines and Policy

After the Trip

How do I provide feedback about my trip?
Do you offer discounts on my next trip?
How can I become a brand ambassador?
How can I share my memories with the JGH fam?
How can I contact my group after the trip?
> FAQs >
General Informations
About JustGoHappy

JustGoHappy is run by a group of enthusiastic travelers just like you! We have been around the world, meeting new friends and making memories for a lifetime. Now, we want to share these epic experiences and our inside knowledge with you!

All of our Tour Directors are locals who live in the location that they are taking you around. This means that they know the best places to visit, the best parties, the best Instagram spots, the best restaurants and the best way to have the time of your life!!

 

Why is there an age limit?

Our trips are tailored for individuals aged 18-39 to foster meaningful connections among peers who share similar life stages and interests, ensuring a more enjoyable and dynamic travel experience. This age range enhances social dynamics, safety, and the overall quality of our itineraries. Some of our trips, like our Spring Break series, are specifically targeted towards 18-21 year olds who are currently studying in University. These are more geared towards the typical Spring Break vibe of non-stop partying and fun while also filled with cultural activities.

If you're outside this age range but interested in traveling to the Philippines, please contact us, as we may be able to create a completely custom trip for you.

How does it work?

How does it work?

We’re bringing Southeast Asia, more specifically, The Philippines, to the forefront of your travel inspo. We believe that some of the best experiences can be found right here in the multitude of islands and cultures our trips go to. Our local expertise and on-the-ground personnel mean that you can travel stress-free and enjoy the best trip of your life.

To learn more about our booking process visit the How It Works page.

Are flights included?

We don’t currently offer international flights. All domestic flights described in the Trip Summary page are included.

We book flights with 1 bag of 20 KG & 1 Carry-on luggage of 7 KG. They are often strict on the weight of the carry-on luggage in the Philippines. Be wise and pack light.

For more information on luggage requirements, click here.

 

What’s included?

A Whole Lot of Fun. But seriously, every trip type we offer is different, that’s the beauty of traveling with Just Go Happy!

However, included in all of our trips are: accommodations, tour director, essential trip transportation, welcome dinner, farewell lunch/dinner, some meals such as lunch in island hopping, breakfast is included in most of our accommodations, our favorite activities, and memories for a lifetime.

Many of our trips have opportunities for Extra Experiences that are an additional add-on. These might include cooking classes, farm experiences, scooter rentals, excursions, etc.

Please refer to the specific trip page to see what’s actually included under “What’s Included?” or “What’s Not Included.” Pretty self explanatory there! Let us know if you have more questions. We are always happy to accommodate.

 

What’s not included?

Anything that isn’t specifically listed in the “What’s Included?” portion of the specific trip page.

This might include (but is not limited to):

  • Flights to/from the Start & Finish city. We try to leave you back at your start city so that it’s easy for you to book a round trip ticket. If you would like to book a connecting trip with another Just Go Happy tour, just let us know and we will help you find the best route.
  • Visas. Most travelers from the USA, Europe, the UK, Australia and other countries will be able to acquire a visa upon arrival in the Philippines. Generally, you must have a flight ticket departing from the Philippines within the 30 day initial entry visa. However, this initial entry visa can be extended every month for 2 years. Please refer to the appropriate government websites for more information. You are responsible for any necessary visas. Our standard cancellation policy will apply to any trips that are forfeited due to a failure to obtain a visa.
  • Some Meals. Some of our meals are included, but many are not. Meals in the Philippines can range from PHP 50 - 2,000 (~$1 - $40). We suggest bringing some extra cash to cover not included meals.
  • Some Activities. On every trip, we have additional add-on experiences. This could be anything from a scooter to explore the island on your own during a free day or a cooking experience at the farm.
  • Travel Insurance. Travel insurance is not included in our base trip. We highly recommend getting trip insurance. You can find our preferred supplier here.

 

> FAQs >
Booking Your Trip
How do I book a trip?

Booking a trip with Just Go Happy is super easy! We offer affordable down payments to lock-in your spot and make sure you don’t miss out. We also offer easy payment plans so you don’t have to worry about remembering to pay every month. Before you know it, the trip will be paid off and you’ll be off to Asia! Woohoo.

Check out our How It Works page to learn more.

 

Optional Trip Add-Ons

We've crafted our journeys to strike a perfect balance between thrills and leisure. The free time we offer gives you the flexibility to chart your own course and embark on your preferred adventures.

Moreover, our optional trip add-ons provide an extra layer of personalization to your experience. From heart-pounding adventure excursions to immersive cultural tours, you get to curate your trip according to your unique tastes and desires. These add-ons are like the spice to your travel stew, making your downtime truly unforgettable and ensuring your travel experience is both fulfilling and etched in memory.

When should I book my optional add-ons?

To lock in a sweet discount and ensure your spot, it's a smart move to book most of our Optional excursions at least 30 days before your departure date. But no worries if you're a last-minute decision-maker – you can still grab most of these excursions during the tour, albeit at a slightly higher cost. Some excursions have limited spots so best to book in advance.

 

Booking Deposit

If you prefer a monthly installment plan, you can secure your spot with just $150. For those who want the flexibility of paying at their own pace, the deposit is at least $450 (depending on how far in advance you book your trip). Alternatively, you can opt for a full upfront payment. Learn more about our payment options here.

Making Payments

We make payments easy and hassle free. Whether you enroll in our automatic payments, manual payments or opt to pay in full upfront, paying is as easy as 1-2-3.

Automatic Payments

Put in your method of payment, agree to the automatic charge agreement & before you know it, it will be time for your trip. Yay!

When will I be charged?

Your payments will be automatically charged to your payment of choice on the 15th of each month in Pacific Standard Time. Final payment occurs 60 days before your date of travel. The trip cost is split equally from the date you choose to make your first payment.

What happens if my payment method is declined?

The first time your payment method is declined, a $35 fee will be added to your total. The second time your payment method is declined, a $50 fee to be enrolled into our manual payment plan will be added to your total payment in addition to the original $35 fee.

Manual Payments

Pay when you want as long as you have completed payment 60 days before your date of travel.

Booking deposit: At least $450, depending on how far in advance you book your trip
Remaining Balance Payments: To make a payment, log into your online account.
Final payment deadline: 60 days before your trip leaves

Pay in Full

Make a full payment upfront, mark your calendar & get ready for an adventure!

Missing a Payment

What happens if I can’t make a scheduled automatic payment?

We get it, stuff happens. Drop our customer service team a line and we’ll help you postpone the next payment. Your remaining balance will get rebalanced among the remaining scheduled payments. You may miss any two consecutive payments except the first and last payment. Missing the first or last scheduled payment will result in a cancellation of your trip. The standard cancellation policy shall apply.

If two consecutive payments are missed, you will automatically be enrolled into our manual payment plan and a $50 enrollment fee will be added to your total balance.

What happens if I miss a payment?

For automatic payment plans: The first time your payment method is declined, a $35 fee will be added to your total. The second time your payment method is declined, a $50 fee to be enrolled into our manual payment plan will be added to your total payment in addition to the original $35 fee. Missing the first or last scheduled payment will result in a cancellation of your trip. The standard cancellation policy shall apply.

For manual payment plans: The remaining balance of the trip shall be paid 60 days prior to the date of travel.

JustGoHappy reserves the right to withdraw travelers from the trip if the remaining balance is not paid 60 days prior to the date of travel. The standard cancellation policy shall apply.

 

Payments Plan

When it comes to paying for your trip, we offer flexible options to suit your preferences. The earlier you book, the lower your payments, which is pretty cool, right? Pick a plan & let’s fly!

Automatic Payment Plan

Our recommended and most popular payment method that simplifies budgeting and payment.

  • Reserve your spot with a $150 non-refundable deposit.
  • Payments are made on a monthly basis on the 15th of each month.
  • Select your preferred payment method.
  • Your final payment is scheduled 60 days before your trip departs.
  • Please note: Payments are processed at midnight Pacific Standard Time on your chosen day, and there's a $35 fee for any declined automatic payments.

     Learn more about automatic payments.

 

Manual Payment Plan

Pay at your own pace without a fixed schedule.

  • Begin with a deposit of at least $450 (amount depends on how far in advance you will ).
  • Clear the remaining balance in your online account or mobile app.
  • Your final payment is due 99 days before your trip's departure date.
  • Please note: If you opt for the Manual Payment Plan, a $50 service fee is added to your account to cover the processing costs. In comparison, there are no service fees with our Automatic Payment Plan.

     Learn more about automatic payments.

 

Pay in Full

Settle the entire balance in one go and cover the total cost of your trip upfront.

 

Vouchers and Discounts

 

Want to go on a trip for less?Have a few friends who are looking for an amazing trip? Refer us to them & you can earn.

When you refer a friend with your unique code, you receive cold hard cash that you can keep or use as funds on a future trip!

Referral Commission

You get $50, They get $100.

If cash is king for you, you may get your referral bonus in a payment of $50 paid to your account of choice. A United States W-9 form is required for this option. You will be issued a 1099-NEC form at the end of the year. If you are an international referrer, please contact one of our agents to help you out.

Can I combine my trip with another of your trips?

Hell yeah!! Many of our trips are designed to be combined with each other with the completion of 1 trip within a few days of the start of another. If you’d like to connect the trips and would like our help, just reach out to one of our agents and we’ll help you book any extra accommodation, activities or transportation.

 

Do you do custom trips?

We often plan honeymoon trips, family trips, luxury getaway packages and private group trips. Drop us a line and we will help you out.

> FAQs >
Before You Travel
When is my trip confirmed?

When is my trip confirmed?

Once you’ve paid the deposit and received a confirmation email, your trip is automatically confirmed!

What are the documentation requirements?

What are the documentation requirements?

Passport

First things first, you’ll need a passport as you are going to a foreign country. Woohoo!

A few essential items regarding passports, but please refer to the proper government websites:

  • Please make sure that you book with your complete first, middle and last names exactly how they appear on your passport. Make sure your birthday is correct too! We will be using this information to book your domestic flights and accommodations. Any incorrect information may be subject to a fee.
  • Your passport’s expiration date should be more than 6 months after the end of your tour.
  • Ensuring compliance with entry requirements for your destinations, including the preparation of necessary documents, falls under your personal responsibility. Don't forget to thoroughly assess the requirements for all countries on your itinerary, including those you may only be transiting through.


Driver’s License

If you plan on renting a scooter or motorbike while on your trip, it is essential that you have a valid driver’s license.

Visas

The Philippines offers visa-free entry for an initial stay of thirty (30) days* to nationals of many countries provided that they are holders of passports valid for at least six (6) months beyond the contemplated period of stay. They must also possess return tickets to their country of origin or outward-bound tickets to their next country of destination.

*Brazilian and Israeli nationals are allowed to enter the Philippines visa-free for a stay of fifty-nine (59) days based on existing agreements.

The above information is provided for informational purposes only. Please refer to the official website of the Department of Foreign Affairs of the Philippines for visa information.

 

What are the visa requirements?

What are the visa requirements?

The Philippines offers visa-free entry for an initial stay of thirty (30) days* to nationals of many countries provided that they are holders of passports valid for at least six (6) months beyond the contemplated period of stay. They must also possess return tickets to their country of origin or outward-bound tickets to their next country of destination.

*Brazilian and Israeli nationals are allowed to enter the Philippines visa-free for a stay of fifty-nine (59) days based on existing agreements.

The above information is provided for informational purposes only. Please refer to the official website of the Department of Foreign Affairs of the Philippines for visa information.

Who is the Tour Director?

Who is the Tour Director?

Meet your Travel Director, your ultimate adventure sidekick! 🌍 They're not just any guide; they're a local legend, your personal "in" to all things trip-related, and a treasure trove of local insights.

When you're on tour, your Travel Director isn't just a guide – they're your local confidant, travel guru, and go-to for anything and everything trip-related. 🌟✈️ Most of our guides are expats or locals who live in the location you’re going to and know all the secrets/can easily call up anyone if an issue arises. Think of them as the magician behind the curtain, orchestrating the seamless flow of your journey.

Need recommendations for the best local cuisine? They've got you covered. Want to learn a few key phrases in the local language? They'll teach you the essentials with a side of humor. Got a burning question at 2 AM about tomorrow's activities? You bet they'll be there with a cheerful response (well, as soon as they've had their coffee).

As a bonus, 21 days before departure, they'll set up a WhatsApp group – the ultimate hub for pre-departure inquiries and an excellent platform to connect with your fellow travelers, fostering camaraderie before you even begin your adventure!

 

What kind of luggage should I bring?

What kind of luggage should I bring?

The following baggage is included in your booking. Please pack accordingly. You will be responsible for any additional fees.

Hand-carry (1 piece only)

Weight: Maximum 7 KG
Dimensions: 45.7 cm x 34.2 cm x 22.8 cm (18 in x 13.5 in x 9 in)

Only the following items shall be considered as exceptions and shall be allowed on top of the one (1) piece carry-on baggage:

  1. Extra bag for parents/guardians if traveling with children.
  2. Medical-related needs of passengers such as but not limited to walking sticks, crutches, prosthetic devices and personal wheelchairs.
  3. Items purchased inside the airport. Proof of receipt is required to be presented to the counter agent/gate boarding agent.
  4. Gadget or food item that cannot be accepted for check-in.
  5. Small bag that can fit under the seat. 20 cm x 20 cm x 35 cm (7.5 in x 7.5 in x 13.5 in)


Checked Baggage (1 piece only)

Weight: Maximum 20 KG
Dimensions: The check-in baggage should not exceed a maximum dimension (length + width + height) of 158 cm (62 in).

 

Can I meet my fellow travelers prior to the trip?

Can I meet my fellow travelers prior to the trip?

Absolutely!

When you're booked on one of our tours, your dedicated Travel Director will work their magic by setting up a special WhatsApp group for you and your fellow travelers. This group springs to life 21 days before your adventure kicks off, providing the perfect platform for introductions, forging bonds, and getting all prepped up for your upcoming escapade. It's the ideal way to kickstart your journey and connect with your soon-to-be travel companions.

So, get ready to dive into the excitement – your adventure awaits! 🌟🚀

 

When will I receive information about the trip?

When will I receive information about the trip?

Twenty-one days before the start of your tour, your Travel Director will set up a WhatsApp group for you to get acquainted with your group and divulge important information. You will also be receiving a message to the email on your account with all the information you need.

 

> FAQs >
Travel Insurance & Cancellations
Do I need Travel Insurance?

Do I need Travel Insurance?

We don’t require travel insurance on our trips, but we highly recommend it.

Why do we recommend travel insurance?

Picture this: You've meticulously planned your dream vacation, tickets booked, bags packed, and excitement at its peak. But, what if the unexpected happens? Travel insurance is your key to worry-free exploration. It offers:

  1. Trip Cancellation Protection: Life can throw curveballs, and sometimes, you might need to cancel or postpone your trip. Travel insurance ensures you don't lose your hard-earned money in such situations.
  2. Medical Emergencies: Falling ill or getting injured abroad can be daunting, especially when navigating foreign healthcare systems. Travel insurance covers medical expenses, bringing you peace of mind and top-notch care.
  3. Lost or Delayed Baggage: Imagine arriving at your destination only to find your luggage hasn't made the journey with you. Travel insurance can help you replace essentials and continue your adventure stress-free.
  4. Flight Delays and Interruptions: Flight delays and missed connections can throw a wrench into your plans. Travel insurance can reimburse you for unexpected expenses and rebooking fees.
  5. Emergency Evacuation: In rare cases, a medical emergency might necessitate evacuation to your home country. Travel insurance can cover these costly procedures.
  6. 24/7 Assistance: Most policies offer round-the-clock support, so you're never alone in a crisis. Whether you need help finding a local doctor or translating important documents, they've got your back.
  7. Adventure Activities: If you're an adrenaline junkie planning daring adventures, make sure your insurance covers your chosen activities. It's your safety net for thrill-seeking.
  8. Peace of Mind: In a world of uncertainty, travel insurance provides a safety net. It ensures you can explore with confidence, knowing that if anything unexpected happens, you're protected.
  9. Affordable Investment: Travel insurance is a relatively small expense compared to the potential costs of mishaps. It's a smart financial move that keeps your wallet intact.

 

So, why roll the dice when you can guarantee an unforgettable, stress-free adventure? Travel insurance is your passport to peace of mind, and it's the savvy choice for any traveler. Don't leave home without it – your journey deserves the protection it offers! 🌍✈️

You may find our recommended travel insurance here.

Do you sell Travel Insurance?

Do you sell Travel Insurance?

We’ve partnered with info@justgohappy.com to offer travel insurance to our travelers from countries around the world. You may look up rates and policies here.

 

How do I cancel a trip?

How do I cancel a trip?

Before you decide to completely cancel your trip, we’re here to help you find a creative solution. Life is unpredictable, and we're here to assist. Our team is ready to explore alternatives that could keep your dream trip alive. Our Trip Consultants are equipped to discuss options like switching your destination, adjusting your travel dates, or setting up a new payment plan to help make payments easier.

If the start date of your trip is more than 60 days away, you can move your trip to a new date. See the “Can I move my trip to a new date ” section for more information.

Standard Cancellation Policy

If you do decide to cancel, here's a summary of our cancellation fees. Once your cancellation is processed, you'll receive a refund for the amount you've paid so far, minus the applicable cancellation fee and any non-refundable fees.

  • 30 days or less: Full balance paid
  • 30–60 days: $1,000
  • 61–99 days: $750
  • 100-364 days: $450
  • 365+ days: $150

 

Note: Any trips booked 60 days prior to the start date of your trip will require you to pay in full at the time of your booking. Read more about our cancellation policy in our Booking Conditions.

Can I move my trip to a new date?

Can I move my trip to a new date?

Certainly! We understand that circumstances can change, and flexibility is essential. If you wish to reschedule your trip to a different date, our team is here to assist you.

How to Rebook

Please reach out to our Trip Consultants, and they will work with you to explore available options, check availability for your preferred dates, and guide you through the process of moving your trip to a new date. Upon confirmation of availability, your account will promptly show the particulars and the most up-to-date pricing for the newly chosen tour. We're committed to making your travel experience as convenient as possible.

> FAQs >
On Your Trip
Where does my trip start?

Where does my trip start?

Commencing Your Philippines Adventure in Cebu City (CEB)
For all our exhilarating Philippines Trips, the adventure sets sail from the vibrant hub of Cebu City. To kickstart your journey, simply book your international flight to the Mactan-Cebu International Airport (CEB). And guess what? If your arrival falls within 24 hours of the tour's commencement, we've got your airport transfers covered. Around 21 days before your tour start date, we will reach out to you via email to get the details of your arrival.

Getting to the hotel from the International Airport
Once you've breezed through Immigration and gathered your belongings, make your way to the Arrivals Hall. Look out for our JustGoHappy representative – they'll be the ones waving a massive Just Go Happy logo sign! They'll whisk you away in our comfortable van to your hotel, where you'll rendezvous with your fellow travelers.

Welcome Meeting
Get ready for the official Welcome Meeting, a fantastic chance to meet your fellow Happy Travelers and soak in the excitement. Usually, we'll convene in the hotel lobby around 5 pm* local time on your tour's start date. At this point, you'll also get to indulge in a Welcome Meeting/Dinner and perhaps even explore the local nightlife.

*Please keep in mind that time and location may be subject to changes based on various circumstances. Rest assured, your Tour Director will keep you informed, coordinating the exact meeting time and location with your group before the trip kicks off. 🌴🌟

How do I find my Tour Director?

How do I find my Tour Director?

In all of our trips, a Just Go Happy representative will meet you in the hotel lobby around 5 pm* local time on your tour’s start date. Depending on the tour, your Tour Director** will either meet you in Cebu City or in your next destination at the airport arrivals hall.

*Please keep in mind that time and location may be subject to changes based on various circumstances. Rest assured, your Tour Director will keep you informed, coordinating the exact meeting time and location with your group before the trip kicks off. 🌴🌟

**Your Tour Director and any Just Go Happy representatives will be in contact with you through the WhatsApp group formed 21 days prior to your tour start date.

What happens in the Welcome Meeting?

What happens in the Welcome Meeting?

In the Welcome Meeting, your Tour Director or a Just Go Happy representative will explain to you all the logistics of the trip and health and safety protocols. More importantly, you will meet the rest of the peeps on your trip, getting the adventure started!

I’m arriving late to the first day, is it okay?

I’m arriving late to the first day, is it okay?

If you’re arriving late to the first day and you’re going to miss the Welcome Meeting, just let your Tour Director know and they’ll help accommodate you.

Are airport transfers included?

Are airport transfers included?

Airport transfers are included if you’re arriving within 1 day of your tour start date. Around 21 days before your tour start date, we will reach out to you via email to get the details of your arrival.

Once you've breezed through Immigration and gathered your belongings, make your way to the Arrivals Hall. Look out for our JustGoHappy representative – they'll be the ones waving a massive Just Go Happy logo sign! They'll whisk you away in our comfortable van to your hotel, where you'll rendezvous with your fellow travelers.

Can I see a list of hotels we are staying at?

Can I see a list of hotels we are staying at?

Twenty-one days prior to your trip start date, we will be sending you a list of the accommodations you’ll be staying at along with any other documents you might need (such as domestic flight confirmations).

If you need this information earlier, reach out to our agents and we’ll help you get the information you need.

Can I have a room to myself?

Can I have a room to myself?

Certainly! If you prefer having a room all to yourself, you can select the private room upgrade option, which comes with an extra charge. For those traveling with multiple people in the same booking, you'll also have the choice of sharing a private room with someone in your group or booking separate private rooms.

Should you have any inquiries or need assistance, please don't hesitate to get in touch with our agents. We're here to assist and ensure you have a delightful experience!

Will there be wifi at my accommodation?

Will there be wifi at my accommodation?

Although we're all about keeping you connected with free Wi-Fi at our accommodations, it's worth noting that some of our travel destinations are still working on their internet game, which can occasionally lead to a slightly wobbly connection. Weather-wise, overcast skies might add an extra challenge to your digital adventures. To make sure your internet endeavors run smoothly, our top tip is to schedule your online activities for the early morning or late evening hours. It's like having your own secret internet hideaway when the world is a bit quieter!

How can I stay online during my trip?

How can I stay online during my trip?

Check with your phone provider before you depart for your trip. Many phone providers offer International Roaming plans to help you stay up-to-date with fast internet speeds.

If that’s not an option for you, fear not! You can snag a local SIM card once you touchdown at the airport. Your Tour Director will also have some pocket wifi hotspots for rent.

And let’s not forget, our accommodations all come with complimentary wifi. So, whether you're a social media maven, an email enthusiast, or just love a good cat video binge, you'll have your internet fix covered. Stay connected, adventurer!

Is breakfast included?

Is breakfast included?

Yes! Breakfast is included at all of our accommodations. Other included meals are a Welcome Dinner, a Farewell Lunch or Dinner, and any lunches during island hopping.

How much spending money do I need?

How much spending money do I need?

While a lot of things you need money for are already included in our trip inclusions, there are some things you might want extra moolah for.

Here are some things you might consider bringing extra cash for:
  - Any meals that are not included.
  - Beers, cocktails, nights out.
  - Shopping
  - Any transportation that isn’t included like tricycle rides back from nights out.
 - Optional add-on activities.
  - Free time sightseeing activities.

Tips for money management:
  - Bring money in your home currency and exchange when you get to your destination.
  - Let your bank and credit cards know that you are traveling.
  - Keep your money in a safe spot.
  - Plan on budgeting about $40-80/day. You can certainly scale down your expenses (or live it up a bit more!), but here's our friendly suggestion for budgeting your meals, gratuities, mementos, and those unforgettable nights out.

How do I pay for Optional Activities?

How do I pay for Optional Activities?

Tack on those optional activities when you're checking out or via your account before your adventure begins. Of course, you can also decide to grab these awesome add-ons during your trip using debit, credit, or cold, hard cash, but keep in mind they might come with a heftier price tag. Plus, remember that some of these optional activities have limited spots available. Long story short, just add them on, you won’t regret it.

I have an issue with my travel companions

I have an issue with my travel companions

At Just Go Happy, we try to foster a happy environment where you can experience the world with other fellow adventurers. That being said, we have a zero tolerance policy for any form of harassment, sexual abuse, racism, illegal drug use or any other illegal acts. Your Tour Director is your primary person to handle all disputes while on trip.

If you just don’t get along with your roommate(s), just know that this is only where you’ll be sleeping and most of the time you’ll be out doing too many awesome things.

If you’ve talked to your Tour Director and things are still not working out, please reach out to one of our agents and we’ll do our best to assist you.

I have an issue with my Tour Director

I have an issue with my Tour Director

At Just Go Happy, we screen all of our Tour Directors to ensure that they comply with a level of professionalism and respect. If you have an issue with your Tour Director, we would certainly like to know. Please reach out to one of our agents so we can resolve any issues as soon as possible.

 

Safety Guidelines and Policy

Safety Guidelines and Policy

Please refer to our safety guidelines and policy for more information.

 

> FAQs >
After the Trip
How do I provide feedback about my trip?
 

How do I provide feedback about my trip?

We absolutely value your feedback, and we're eager to hear about your Just Go Happy travel experience! Sharing your thoughts helps us continue to improve and ensure every adventure is unforgettable. Here's how you can provide feedback:

  • Post-Trip Survey: After your trip concludes, you'll receive a post-trip survey via email. It's a comprehensive way to share your insights, rate your experiences, and provide specific comments.
  • Online Reviews: Feel free to leave a review on our website or other trusted travel review platforms. Your fellow travelers greatly appreciate hearing about your journey.
  • Social Media: Share your travel moments on social media platforms and tag us #justgohappy. We love seeing your adventures and hearing your stories.
  • Direct Contact: If you have specific feedback or inquiries, you can always reach out to our Customer Support team directly. We're here to assist you.

 

Your feedback is invaluable in shaping future trips and ensuring we maintain the highest standards of quality and satisfaction. Thank you for being a part of the Happy Travelers community! 🌟🌍✈️

 

Do you offer discounts on my next trip?

Do you offer discounts on my next trip?

Absolutely! We love our repeat Happy Travelers, and we've got a little something special for you. When you embark on your first trip with us, you'll receive a unique Just Go Happy referral code. Share this code with friends, family, or fellow wanderlusters, and when they book their adventure using your code, you both receive a discount on your next trips. It's a win-win for everyone!

So, not only do you get to enjoy your incredible travel experiences with us, but you also get to share the adventure with others and save on future journeys. It's our way of saying thank you for being a part of our travel community and for spreading the joy of exploration. Happy travels! 🌟🌍✈️

How can I become a brand ambassador?

How can I become a brand ambassador?

We're thrilled that you're interested in becoming a brand ambassador for Just Go Happy! We offer a variety of ambassadorship opportunities that allow you to share your passion for travel and be a part of our vibrant community. Here are some ways you can get involved:

  • Referral Program: If you've traveled with us before, you likely have a referral code. Share this code with friends and family to give them a discount on their first trip. You'll also earn rewards for each successful referral.
  • Campus Ambassadors: If you're a student or have connections with educational institutions, consider becoming a campus ambassador. You can represent our brand on your campus, organize events, and engage with fellow students who are passionate about travel.
  • Content Creation: Whether you're a blogger, vlogger, or social media influencer, you can create content about your travel experiences with us. Share your adventures, tips, and insights to inspire others to explore the world.
  • Engage with Us: Stay active on our social media platforms, participate in contests, and interact with our content. Engaged travelers often catch our attention for special opportunities.

We value and appreciate enthusiastic Happy Travelers who want to share the joy of exploration.

How can I share my memories with the JGH fam?

How can I share my memories with the JGH fam?

We're delighted that you want to share your incredible travel memories with our Just Go Happy family! Here are some fantastic ways to do just that:

  • Social Media: Share your travel photos and stories on your favorite social media platforms (TikTok, Instagram, Facebook, YouTube) #justgohappy and tagging us @justgohappy. It's a great way to connect with fellow travelers and inspire others to embark on their adventures.
  • Reviews: Leave reviews and feedback about your trips on our website or trusted review platforms. Your insights help prospective travelers make informed decisions.
  • Blog Posts: If you're a blogger or enjoy writing, create blog posts about your travel experiences with us, share your adventures, tips, and personal insights. We are always looking for writers who love to travel. Send us an email at media@justgohappy.com
  • Videos: Create travel vlogs or videos showcasing your journey. YouTube, Instagram Stories, and TikTok are great platforms to share your visual memories.
  • Email: Send us an email with your travel stories and photos at media@justgohappy.com . We love hearing from our travelers and may feature your experiences on our website or social media.
  • Referrals: Encourage friends and family to join our adventures and use your referral code to give them a discount on their first trip. You'll earn rewards, and they'll create their own memorable experiences.
  • Stay Connected: Keep engaging with us on social media, participate in contests, and stay updated on our latest news and trips. Engaged travelers often find special opportunities to share their memories.
How can I contact my group after the trip?

How can I contact my group after the trip?

Just Go Happy is all about creating a community of like-minded Happy Travelers chasing their version of freedom. We are so excited that you’ve made friends for a lifetime! Here’s some of our suggestions to keep in contact with your group after the trip:

  • Stay Connected: Keeping in touch with your travel companions is a great way to relive those unforgettable moments. Consider exchanging contact information during the trip, like email addresses or social media profiles.
  • Social Media: Connect on your favorite social media platforms, whether it's Instagram, Facebook, or LinkedIn. Many travelers create private groups or chats to share photos and stories.
  • Messaging Apps: After your trip ends, your Tour Director will leave the WhatsApp group chat that they’ve set up for you, but that doesn’t mean that you have to! This is the best way to contact your fellow travelers after the trip has ended. It's an efficient way to stay in touch, share updates, and possibly plan future adventures.
  • Plan Reunions: If you had a blast with your group, why not organize a reunion? It can be a small get-together or even another exciting Just Go Happy trip together. It's a fantastic way to nurture the friendships formed during your Just Go Happy adventure.